HELP CENTER

MOST FREQUENT ASKED QUESTIONS

1. ARE ALL OF YOUR PRODUCTS ORGANIC?

Not quite. Around 70% of our products are organic and we ensure the rest are as pure as can be, free from any additives, preservatives or unknown nasties.

2. ARE ALL OF YOUR PRODUCTS SOURCED LOCALLY?

We source our products locally where possible, however in order to stock the range we do – it is not possible to source everything local.

3. CAN I BRING MY OWN JARS INTO THE STORE TO REFILL?

Absolutely you can! We encourage people to bring in their own packaging as often as possible. All you need to do is get our lovely staff to weigh your containers/jars before you fill them, we can then remove/tare their weight from the price at the end.

 

4. CAN I BRING PLASTIC CONTAINERS INTO THE STORE TO REFILL?

Yes you can! We don’t mind people using plastic, we just try to minimise single-use plastic. If you are reusing your old plastic containers that is great.

 

5. DO YOU SELL REUSABLE CARRY BAGS, CUPS & LUNCHBOXES?

We sure do! Check out our ECOWARES section of our online store for the range. You’ll see we sell a wide range of other reusable products to help you in your waste-free efforts.  

 

6. IS YOUR HOME DELIVERY PACKAGING RECYCLABLE/COMPOSTABLE?

Yes it is! The bags are compostable and the boxes can be placed in with your home recycling or repurposed.

 

SHOPPING

1. HOW DO I ORDER & COLLECT INSTORE?

Just go to our online store to view our current PDF products list. Make your list then send it to us via therealpantry@hotmail.com for us to fill. You can also drop in your own containers at any time for us to use for your order. 

Allow 2-4 hours for pick up or if its urgent let us know & we can try to fast track it!! All orders are to be collected from our Angaston Store location (address below), and you will receive an SMS when your order is ready. 

Pick up address:

62 Murray Street 

Angaston SA 5353

2. HOW DO I REGISTER?

You will need to register online before you can place your first order. To register simply follow the prompts at the check out on your first shop and be sure to save your username and password for future use. Your privacy is 100% guaranteed.

3. HOW WILL MY PARCEL BE DELIVERED?

All deliveries are via Australia Post or via local courier. As we are based in South Australia please allow time for your delivery to arrive.  Most deliveries should arrive within 3 to 5 days but may take longer for remote areas. If with Australia Post a tracking number and website link will be emailed to you so you can track your orders delivery progress.

3. HOW DO I START SHOPPING ONLINE?

Shopping online is a work in progress just at the moment. Stay tuned as we want to make sure the shopping experience is a seamless for you as possible. 

MY ORDER

1. CAN I CHANGE OR CANCEL MY ORDER ONCE I HAVE CHECKED OUT?

Once you have submitted your order the processing begins. This means that should you wish to change or cancel your order you will need to contact Customer Service as soon as possible on Ph: 0428517671 (9am to 5pm Monday to Friday) to alleviate incurring a cancellation fee.

2. CAN I RETURN PRODUCTS?

If you are not happy with the quality or condition of your products when they arrive to you, please contact us and we will replace those items next time you shop with us, or arrange a refund or credit for the amount of those items. This does not include the cost of postage.

3. WHAT HAPPENS IF THE ITEM I ORDER IS OUT OF STOCK OR UNAVAILABLE?

If an item in your order is currently unavailable, we will fill the remainder of your order and then refund the value of the unavailable item/s.

All refunds will be provided back in the original tender. Credit cards must be processed back onto the original credit card and Paypal payment will be issued with a credit voucher.

0428517674

62 Murray St, Angaston SA 5353, Australia

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